System Updates

Occasional OnCore system updates are necessary to ensure optimum system functionality and maintain high standards of security for clinical trial data. To minimize disruption to OnCore users, updates will occur outside of normal business hours (overnight or on weekends). Additionally, OnCore Support provides the maintenance schedule outlined here so that clinical trial teams can plan their work accordingly.

Applications

During monthly, automatic operating system updates, there will be a single, brief restart of the application server running your product(s). The restart will last five minutes and occur between the hours of 12:00 a.m. and 4:00 a.m. CT on the following schedule:

Databases

Maintenance tasks for databases include applying the latest database security updates, operating system updates and general maintenance tasks. Maintenance windows for database servers will run on a quarterly basis on the following dates, from 6:00 a.m. to 2:00 p.m. CT, and will impact all applications as noted below:

Please note that non-production and prodution maintenance is separated by a two-week period of time.